Winter Arcade Shipping Protection

TERMS AND CONDITIONS - Winter Arcade Shipping Protection is part of a third-party provider that ensures protection of your order in case of lost, stolen, or damaged packages. Need to file a claim? Reach out to us via email with your order number at hello@winterarcade.com

Lost Orders - 

  • Domestic USA orders are classified lost if the tracking is never marked as delivered
  • International orders are classified lost if the tracking is never marked as delivered OR arrival in destination country

How many days following the last tracking update should I file my claim?

  • Domestic Orders - 7 Business Days
  • International Orders - 20 Business Days

    Claims for orders lost in-transit must be filed no later than 10 days from the last available tracking update for Domestic USA and 30 days for International Orders.

Stolen Orders

  • Stolen packages are ONLY covered within the domestic USA
  • Orders are classified as stolen if they've been marked as delivered but have never received the package
  • Claims for stolen orders must be filed 2 days AFTER your order has been marked as delivered and no later than 5 days
  • Orders over $100 require a valid police report to process the claim
  • Items purchased using any discount or gift card codes aren't covered if stolen

Damaged Orders

  • If an item arrives damaged or flawed this will be covered by Winter Arcade without requiring additional shipping protection
  • Claims for damaged orders must be made within 48 hours of receiving the package and include photo(s) of the damaged items
 LAST UPDATED: 02/10/2021